Solutions
Keep the reviews that need you close, even when you are away from the dashboard
Free Google review replies become easier to manage when the moments that need you arrive in WhatsApp. BabyRock Social sends review alerts and low-star drafts to the owner, so you can approve, edit, or hold a reply without opening another dashboard.
Your reviews, where you already are
A new Google review should not wait until you are back at a desk. BabyRock Social's WhatsApp reputation workflow sends the owner the review moments that need attention, so you can make a decision from the phone in your hand.
It is a channel between BabyRock Social and you, not a cold-outreach tool or a chatbot for unsolicited customer messages.
What the workflow can bring you
The workflow keeps the owner close to the reputation work that matters without making every notification feel like an emergency.
- Alerts for one to three star Google reviews, with a reply draft.
- A daily summary of review activity.
- A prompt to invite a customer to leave a Google review.
- An alert when a business listing needs attention.
The owner decides the hard calls
For a one to three star review, the draft comes to you first. Approve it, edit it, or choose indefinite waiting. If you do not respond, the default publishes the draft after 48 hours. Four and five star reviews and ordinary comments can run automatically.
No one on our team routinely reviews every reply. The settings carry the routine, and you step in for the reviews that need context.
Set it around the way you work
Choose a default that matches your comfort with silence, and switch to indefinite waiting when you want every low-star reply to stay with you.
WhatsApp is useful for owners who are on their feet, travelling between locations, or sharing responsibility with a manager. The alert reaches the person who can make the call, without making every customer wait for a dashboard login.
How to think about WhatsApp for reputation
Look for a workflow that keeps review alerts close, makes the owner's decision clear, and tells you what happens when nobody responds. Ask who can approve a draft, how to pause alerts, and where the reply history lives.
BabyRock Social is built around that owner-first rhythm, so the routine and the judgment call can live in the same place.
Questions and answers
What is the BabyRock Social WhatsApp workflow?
It is an owner-facing WhatsApp channel for review alerts, low-star drafts, daily summaries, and listing updates. It is not for unsolicited outreach.
How do I get access?
Join the waitlist for access. The current free offer covers Google review replies for eligible businesses plus eligible Instagram and Facebook social services; WhatsApp access is opening through the waitlist.
What should I ask before choosing a WhatsApp workflow?
Ask who receives the alert, who can approve or edit a draft, what happens when nobody responds, how alerts are paused, and where the reply history lives.
Related solutions
Sources
Next step
- Waitlist: WhatsApp access is currently by waitlist; joining does not guarantee immediate access.
- Meta: Instagram and Facebook connection is pending Meta approval.
- Google: free review replies require an eligible business with a Google Business Profile.
- Social: Free covers accounts with up to 1,000 Instagram followers. If your connected Instagram account passes 1,000 followers, you have 30 days to choose a paid plan. After that, Instagram and Facebook comment replies and DM alerts pause if you stay on Free.
- DM boundaries: Free includes DM alerts, not automatic DM replies; automatic DM replies require a paid social plan. Replies go only to people who contacted you first.