Version of 22 September 2026. Contract between BABYROCK MINERALS, S.L. and the shop that subscribes.
These terms are accepted when you tick the box on the payment page (app.babyrock.ai/pay) and complete payment or a trial with a payment method. The legal notice, privacy policy and processing agreement form part of the contract.
1. Who contracts
Provider: BABYROCK MINERALS, S.L., NIF B88957212, Avenida Ramon Escayola 129, 08197 Sant Cugat del Vallès (Barcelona). Contact: [email protected]. Trading name: BabyRock. Product: BabyRock Social.
Customer: the natural or legal person who registers and pays (the “Paid Account”). One subscription = one shop = one Google Business Profile. Email, WhatsApp and card are not unique keys: if they match more than one shop, we ask which.
These terms are for businesses and professionals, including a sole trader who contracts the service for their shop. If you act as a consumer, mandatory consumer rules still apply, including, where they so provide, the courts of your home.
2. The service
BabyRock Social looks after the online presence of one shop from the WhatsApp you already have, in four cumulative plans:
- Lite: we answer every review on your Google and Maps listing, keep its hours, holidays, details and photos current, post four times a month on Instagram and Facebook from what you send us, and watch your website with four small edits a month.
- Plus: everything in Lite, with a person on our team checking every post and every reply before it is published, twelve posts a month on Instagram and Facebook, private messages up to 500 a month, and small edits to your site with no limit.
- Pro: everything in Plus, with posts and Google posts with no monthly limit, and your website rebuilt, maintained and edited, with its pages and titles prepared for Google.
- Enterprise: everything in Pro, with up to three locations on one account and one invoice, priority in the queue and custom message volume. Each extra location, 100 € a month.
Reviews follow these rules, on every plan:
- We import unanswered reviews (up to the 20 most recent at start, unless a different offer applies; then the live stream).
- The draft is written in the language of the review (Spanish, Catalan, French or English).
- On Plus, Pro and Enterprise, a person we authorise reads every reply and, if needed, edits it before it is published. AI may help with the first draft. Nobody publishes text a person has not seen. On Lite, you approve the 1, 2 and 3 star replies yourself.
- 4- and 5-star reviews: published under the standing authorisation you give by subscribing and inviting us as manager.
- 1-, 2- and 3-star reviews: published only after you approve or send the text on BabyRock WhatsApp (Fil Babyrock). Silence is not yes.
- Included: a WhatsApp thread with you (1 to 3 star drafts, recap, billing, listing alerts), the Monday recap, a same-day ping if hours, name, phone, address or status change, and a ping if a review in our journal disappears from the listing (we do not republish it).
- Public holidays: we tell you. You say CERRADO (we patch via API) or you change it in Google. The operator does not change hours on their own.
You invite [email protected] as manager, not as owner. We never ask for the Google password.
3. What is not included
Paid advertising, photo or video shoots at your premises, influencer work, booking management, online shops, third party platforms such as TheFork or TripAdvisor, sales calls, copy-paste to an assistant, the shop’s WhatsApp with its customers (BabyRock Direct, not sold today), asking for reviews after a visit, phone lists, a promise of more reviews or a better rating, competitor spying, directories other than Google, listing attributes, or Google Local Posts.
The site guides teach habits you can do yourself. They are not part of this contract.
4. Price, VAT and invoice
Prices in euros, excluding VAT; the country's VAT is added on the invoice: {vat:ES} in Spain and {vat:FR} in France.
- Lite: {price:lite_month} a month excluding VAT, {price_ttc:lite_month} including VAT, monthly subscription that renews by itself. A year: {price:lite_year} excluding VAT, in one payment.
- Plus: {price:plus_month} a month excluding VAT, {price_ttc:plus_month} including VAT, monthly subscription that renews by itself, with a person on our team checking every reply. A year: {price:plus_year} excluding VAT, in one payment.
- Pro: {price:pro_month} a month excluding VAT, {price_ttc:pro_month} including VAT, monthly subscription that renews by itself. A year: {price:pro_year} excluding VAT, in one payment.
- Enterprise: {price:enterprise_month} a month excluding VAT, {price_ttc:enterprise_month} including VAT, monthly subscription that renews by itself, for a business with up to three locations on one account. Each extra location, 100 € a month excluding VAT. A year: {price:enterprise_year} excluding VAT, in one payment.
What each plan includes is set out on the services page: https://www.babyrock.ai/en/services/.
France and the rest of the EU, a business with a VAT number: reverse charge; you pay the amount without tax.
The invoice is in the legal name and tax ID you enter at payment. Without a tax ID, we invoice the person or the sign-up email. Stripe issues the PDF.
One-month trial. The first month is free once per client, on the plan you choose and with a card from sign-up. The first charge is automatic on day 30; if you do not want to continue, cancel before that date on WhatsApp or by email and nothing is charged. If you cancel and come back later, the free month does not return. The three-review trial without a card stays available by invitation, does not use this free month and ends by itself.
Free listing audit. If you ask for it on WhatsApp, we read the public data of your Google Business Profile and give you a score out of 100 and the three fixes that matter most. It is free and does not commit you to a contract. To answer you we keep your listing address, the channel you give us (WhatsApp or email) and the result, with your consent, asked in the conversation and withdrawable at any time. If you do not contract, we delete that data after 12 months. The detail is in the privacy policy.
Set-up is €0 if you add the manager.
5. How you contract and pay
The contract is made online at app.babyrock.ai/pay. You tick that you accept these terms and the privacy policy, and you pay by card (or SEPA / Bizum if enabled) through Stripe. Stripe charges periodically until you cancel.
A payment link by WhatsApp or email is an invitation to contract. The contract is formed when you accept and complete payment or the trial sign-up.
6. Term, renewal and cancellation
The subscription is month to month or year to year, depending on the plan, and renews by itself.
Cancellation takes effect at the end of the period already paid. Ask Rosalia on WhatsApp or write to [email protected]. Replies already published stay on Google. When the service ends, we remove our manager access. You can also remove us at any time in Google (Business Profile settings → People and access → [email protected] → Remove person).
If a trial does not convert to payment, we stop reply work.
If a charge fails, we may pause the service until it is regularised.
Beta phase (BETA). BabyRock Social is in beta: we may pause or end the service with 30 days written notice by email and WhatsApp. From the day of the notice we stop selling new subscriptions. A monthly subscription runs to the end of the month already paid and is not refunded. An annual subscription is refunded pro rata for the months not served. Data is exported on request.
No refund of the current period, except the pro rata refund of the annual subscription set out in the beta paragraph and unless a mandatory rule requires it.
7. Authorisation on the Google listing
By subscribing and inviting us as manager, you authorise us to draft, review, submit, edit and, if needed, delete replies on that listing, under article 2.
Google reviews each reply and decides when it is public. A Google refusal or delay is not our breach.
You remain responsible for the listing. If it is unverified, if you remove our access, or if Google limits the API, the service suffers or stops until that is fixed.
8. Artificial intelligence
We use AI tools to help prepare drafts. A person reviews and, if needed, edits every reply before it is published. The published text is the shop’s reply, not content generated and sent blind.
9. Your duties
- Give us truthful billing details.
- Invite the manager and do not revoke them while you want the service.
- Answer 1 to 3 star drafts in a reasonable time. If there is no answer, we do not publish that review.
- Do not ask us to publish something false, to buy reviews, to filter by stars when asking for opinions, or to break Google’s rules.
- Use Fil Babyrock for this shop, not to write to your end customers.
10. Our duties
Provide the service in article 2 with a human on publication. Keep a journal of what was proposed and published. Ping you on WhatsApp if something happened that day that you should see.
We do not promise a review count, an average rating, or a Google position.
11. Availability
We work on working days. Reviews arrive seven days a week; Monday absorbs the weekend. A Google, Stripe, WhatsApp or network outage can delay a publication.
12. Intellectual property
Drafts and the journal are ours, with a licence for you to use them on your listing. Once published, the reply is the shop’s public reply on Google. You licence us to use the shop name and listing facts needed to provide the service.
13. Personal data
Two roles, which stay separate:
- We are controller of your account, billing, WhatsApp with you, and the website. Detail: privacy.
- You are controller of review content and replies. We are processor. The processing agreement (GDPR article 28) is accepted with these terms.
14. Liability
We provide the service with the care of a professional provider. We are not liable for:
- decisions by Google, Meta or Stripe;
- the content of a review written by a third party;
- a drop in rating, visits or revenue (that is not what we sell);
- text you told us to publish.
We do not exclude liability for wilful misconduct or gross negligence, nor any liability the law forbids us to limit.
Between businesses, damages for breach, if any, will not exceed the fees paid for the service in the twelve months before the event, except for wilful misconduct or gross negligence.
15. Third parties
Stripe collects payment. Meta (WhatsApp) carries Fil Babyrock messages. Google hosts the listing and the reviews. Each has its own contract. If Google or Meta change an API or a rule, we adapt the service or, if that is impossible, we stop it and tell you.
16. Changes to these terms
If we change the text in a material way, we will tell you by WhatsApp or email, with the new version. If that does not suit you, you cancel at the end of the paid period. Paying after the effective date is acceptance of the new version, unless a mandatory rule says otherwise.
17. Assignment
We may assign the contract to another group company or to a buyer of the business, for the same service. You may not assign your account without our written agreement.
18. Law and language
Spanish law. Courts of Barcelona, unless a mandatory consumer rule says otherwise.
The Spanish text prevails over the Catalan, French or English versions.
19. Contact
Cancellation, data and complaints: [email protected] or WhatsApp +34 711 52 09 44.